Engage with clients and callers professionally to deliver high-standard customer service across multiple channels.
Manage bookings, amendments, special requests, and cancellations while liaising with suppliers.
Meet defined SLAs and KPIs while adapting to changing call volumes and operational priorities.
The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.
Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
Ensure member orders are fulfilled accurately and to the highest quality standard.
Contribute suggestions to optimize the member ordering and fulfillment process.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.
Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.
SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.
Deliver high-quality customer service across phone, email, text, chat, and social media while resolving insurance and non-insurance questions.
Process enrollments, claims, and fulfillment activities with accurate data entry and use digital tools like Zendesk or Gladly.
Educate customers on coverage options and act as a trusted resource in a fully remote evening shift environment.
They provide pet-focused insurance and customer support, helping pet parents navigate coverage and claims. The company operates in a fully remote, collaborative, and fast-paced environment committed to exceptional service and continuous improvement.
Counsel patients on healthcare payment responsibilities, insurance benefits, and financial assistance options.
Contact insurers, resolve registration, billing, authorization, and claims issues to advocate for patients.
Maintain accurate documentation and provide compassionate, clear communication on sensitive financial matters.
A healthcare organization helping patients navigate medical costs, insurance benefits, and financial assistance. It operates as a large, patient-centered environment focused on caregiver well-being and professional development.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide empathetic support to customers with tracking-related inquiries via email and chat.
Track and trace customer shipments across international borders, resolving concerns using established procedures.
Work efficiently to handle high ticket volumes while maintaining quality interactions and meeting CSAT goals.
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.
Provide first-contact resolution for telecom customer issues via phone and live chat, troubleshooting broadband, mobile, billing, and service faults.
Work towards KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
Offer new services and assist with payments while handling challenging calls in a fast-paced environment.
Utility Warehouse provides utilities like energy, broadband, mobile, and insurance in one bill, aiming to simplify and save customers time and money. They are aiming to double in size and offer a supportive, inclusive culture with opportunities for growth.